Something go wrong? We’ll make it right.

Tell us what happened and we’ll refund you or release your item remotely. It takes about a minute.

Your report number BA-0000

1Which machine?

Smart cooler Entertainment vending Phone charging

Machine number Printed under the QR code

Location

2What happened?

Pick your machine first.

Tell us a little more (optional)

3Your purchase

What were you buying?

Amount charged

About what time?

Last 4 digits of your card Helps us find your payment. Never send your full card number.

4How should we fix it?

5How do we reach you?

Your name

Phone or email

Your report

This is the message that will go to our support team.

We send refunds to the card you paid with. Banks usually show them within a few business days.

Stay close. For the cooler and entertainment machines, we can often release your item remotely while you wait.